Employee Net Promoter Score (eNPS) Overview

The employee Net Promoter Score (eNPS), is a way to measure how your employees feel about your company. We run an eNPS (Employee Net Promoter Score) survey by asking one simple question:

“How likely are you to recommend this company as a place to work?”

eNPS can help increase employee engagement and morale by showing that you’re actively listening to and acting on employee feedback. Knowing that their voice has been heard makes them feel included and respected. Using eNPS along with other key metrics can provide you with a more holistic view of your employee’s experience.

Who are Promoters, Passives and Detractors

Respondents give a rating between 0 (not at all likely) and 10 (extremely likely), and will fall into one of three categories to determine an NPS score:

• Promoters respond with a score of 9 or 10 and are typically loyal and enthusiastic employees. These are your workplace champions!
• Passives respond with a score of 7 or 8. These are employees that are satisfied with their overall work environment, but not satisfied enough to be considered promoters.
• Detractors respond with a score of 0 to 6. These are dissatisfied employees who are unlikely to recommend the company to others and may even discourage others from working there.
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How do we calculate eNPS

We simply subtract the percentage of Detractors from the percentage of Promoters to get your final NPS score.

For example, if 10% of respondents are Detractors, 10% are Passives, and 80% are Promoters, your NPS score is 80-10 = 70.

Range of eNP Scores – Low, Moderate & High

Good (0-30): Scores of up to 30 are a good range to be in, but there’s room for improvement.

Great (30-70): Scores above 30 indicate that there are considerably more satisfied employees than dissatisfied employees, but there is still an opportunity for improvement.

Excellent (70-100): : Scores in this range mean that employees love their jobs and are extremely happy with the company.

How does eNPS help (including anonymity claim)

Are you curious about how your employees feel about their jobs? Employee net promoter score (eNPS) surveys can help you get a sense of your company’s culture by assessing employee satisfaction and identifying ways to improve your employee experience.

Wishlist’s eNPS surveys are 100% anonymous, allowing survey respondents complete anonymity while providing company leaders with macro-level feedback.

How to participate in company culture

1. Get to know your co-workers and support them. Build genuine relationships by encouraging your colleagues to do their best work, schedule regular conversations/meetings, or set up a brainstorming or collaboration session.
2. Celebrate others! Recognizing and celebrating your team members for their excellent work or how they carry themselves is a great way to set examples and to develop a positive company culture.
3. Take part in net promoter score surveys. The results of the survey provide organizational leaders with a better grasp of what needs to be improved.